1. Enter your registered e mail address and your password then click on ‘login’. If you had use a device to purchase electricity at least once, your login details would have been saved and you won’t be required to login.

1. Click on the button ‘forgot password’, enter your registered email address and a password reset link will be sent to your mobile number/email. Provide a new password, confirm the new password and click on ‘Next’.

1. Debit Card
2. Bank Transfer
3. In-Bank

1. Kindly register your card for online transactions. There is a 90% chance your card would work.
2. However, you could also pay with bank. On the payment page, click on ‘pay with bank’ select your bank name and fill in the required information. Some banks will require you to provide your account number. Check that the following information has been filled correctly: You entered all card information correctly?
3. You filled in the required card information (Card number, CVV- last three digits behind your card, Expiry date- month and year)?
4. Do you have any restrictions from your bank?
5. Try with a different browser or device.
6. You could also select the USSD/bank transfer payment option, select your bank name and provide the required information.

1. Token is ALWAYS sent to you through SMS. But sometimes, due to network delay issues which is beyond our control and totally dependent on the TELCOS (Telecommunication companies) [or if your mobile number was switched off or unavailable at that particular moment the SMS was sent out or your number has been registered on DND (do not disturb)], you might not receive the SMS.
2. The token is also sent via email if you provided an email address when you created an account on ABUMFB e-power. The token and other details of the transaction are sent to your email.
3. You can also access your tokens by clicking on "Transactions" on the menu. In the Transaction History table displayed, you can see the token as the first item on the page. You would also see other details of the transaction on this page.

1. A transaction can fail for several reasons
2. As a result of bank network issues.
3. Your Bank (Issuer) was inoperative at the point of payment and lots more.
4. Kindly contact our 24-hour support team 08095251717 or send us an email at vendingsupport@abumfbank.com.ng

1. A token is generated and encrypted using the unique ID of the prepaid meter number. This is to ensure that token generated can only be used by the specific meter number it was vended on.
2. You can only load the token digits for the meter number you purchased for. Hence, please confirm your meter number before going ahead to vend.
3. Kindly contact our 24-hour support team 08095251717 or send us an email at vendingsupport@abumfbank.com.ng for resolution.

No. Although having an account will make your transactions more formal and easier to get redress on complaints.